❓ Frequently Asked Questions
Answers to all your questions about a71b
From opening an account to claiming bonuses, deposits, and withdrawals — everything you need to know before playing at a71b is laid out here in plain language.
Whether you are new to a71b or a returning player, it is natural to have questions. On this page we have organized the most frequently asked questions into four sections: member accounts, VIP & cashback, deposits, and bonuses. Every answer is written in line with a71b's own policies — no guesswork. If you still have questions, reach out via our live chat or email — the team is always ready.
Member Accounts
Your username should generally consist of letters and numbers, and it cannot be changed after registration, so choose carefully from the start. For your password, use at least eight characters and include a mix of uppercase letters, lowercase letters, and numbers. Avoid easily guessable passwords — the security of your account is entirely in your hands.
Yes, after logging into your account you can update your email address, phone number, and other contact details from your profile settings. However, for security reasons some changes may require additional verification. If you run into any issues, let the support team know — they will be happy to help.
First, make sure your username and password are entered correctly — check that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option and set a new one via the link sent to your registered email. If the problem persists, contact a71b via live chat — support is available 24 hours a day.
No. Each player may hold only one account at a71b. If a second account is opened under the same person's name, both accounts may be suspended and any associated bonuses will be cancelled. This rule is strictly enforced to ensure a fair and safe environment.
If you want to take a break for a while or close your account permanently, email [email protected] directly or submit a request via live chat. a71b is committed to responsible gaming, so such requests are processed promptly. Visit the Responsible Gaming page for more details.
VIP & Cashback
The key to advancing your VIP level is playing regularly and staying active on the platform. The more you play, the faster you will move up from Bronze to Silver, Gold, Platinum, and finally Diamond. Weekly cashback increases at each level, so regular players receive more benefits.
In addition to weekly cashback, VIP members receive priority customer service, early access to special promotions, and the opportunity to have a dedicated account manager. At higher levels there are also exclusive rewards and special gifts. Simply put — the higher the level, the more benefits you get.
a71b has five VIP levels, each with a different weekly cashback rate: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, and Diamond — up to 0.8%. The higher your level, the more you get back each week.
At the end of each weekly calculation period, a71b calculates your cashback based on your total bets and credits it directly to your account. Cashback is generally withdrawable without any additional conditions. To see the exact level and amount applicable to you, check the VIP section of your account or speak with the support team.
If you are inactive for a long period or your activity drops significantly, your level may be reviewed. However, your earned level is generally maintained as long as you stay active. Contact live chat for the specific terms — a71b's support team will explain everything in detail.
How to Make a Deposit
a71b currently accepts deposits via four popular mobile financial services: bKash, Nagad, Rocket, and Upay. All four are widely used in Bangladesh, making it quick and hassle-free to deposit from any smartphone. The minimum deposit for each method is just ৳100.
Log in to a71b, go to the deposit option, and select Nagad. Enter the amount — at least ৳100 — and complete the payment to the Nagad number shown. Save the transaction reference number. Your balance is usually updated within a few minutes; if it takes longer, contact live chat.
a71b does not charge any processing fee on deposits. However, your mobile wallet provider (such as bKash, Nagad, Rocket, or Upay) may charge a fee according to their own rates. Check the relevant app or their helpline for the latest charges.
When making a payment through bKash, make sure you confirm the correct merchant or personal number shown on a71b's deposit page. If you send money to the wrong number, recovering it can be complicated. After sending, take a screenshot of the transaction ID — if any issue arises later, the support team can resolve it quickly using that.
After a deposit, your balance is usually updated within a few minutes. If it has not been added after 30 minutes, contact live chat or [email protected] with your transaction ID and a screenshot of the payment. The support team will verify and resolve the issue promptly.
Bonuses & Offers
After opening a new account at a71b, a 100% bonus will be added automatically the first time you make a deposit — up to ৳5,000. Example: deposit ৳1,000 and you will receive ৳1,000 in bonus, giving you a total balance of ৳2,000. No separate code or application is needed — just make sure the bonus option is active at the time of your first deposit.
No, the welcome bonus applies only once per player and is given with the first deposit only. Attempting to claim the bonus by opening multiple accounts may result in account cancellation. Regular players have access to VIP cashback and ongoing promotions.
The wagering requirement for the welcome bonus is 15 times — and it is calculated on the bonus amount only, not on the deposited amount. Example: if you receive ৳1,000 in bonus, you need to place ৳1,000 × 15 = ৳15,000 in bets before you can withdraw winnings from the bonus. There is no wagering requirement on your original deposited amount.
Slot games generally count fully or at a high rate towards wagering. Live casino and table games may count at a different rate. The exact percentage each game contributes is stated in the bonus details or terms and conditions of your account. Contact a71b's support team for accurate information.
Whether it is bonus funds or your own deposit, the minimum withdrawal amount at a71b is ৳1,000. Once wagering is complete, submit a withdrawal request — it will generally reach your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours.
Didn't find the answer to your question?
If you couldn't find a solution to your issue in the list of questions above, don't worry — a71b's support team is available in Bengali seven days a week, 24 hours a day.
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